Exchanges

If you wish to exchange a product you can do so within 90 days of delivery. Simply write to us via e-mail hello@formesjewelry.com. The product must be new, not weared.

If you would like to exchange your product for a piece which costs less than the original one, we will reimburse you the difference. Your refund will be credited to the the same form of payment from where the purchase was made.

If you would like to exchange for a more expensive product we will send you a proforma invoice according to which you can pay the difference.

For the pre order items - exchanges are not accepted for the items made to order. However, you may contact us with your case and if we find your request reasonable, we may accept the return and / or exchange for pre - order items as well. We promise excellent customer service in every situation.

Returns

If you for any reason would like to return your jewelry, you can do so within 90 days of receiving your package. Simply select the reason that best fits on the Return Form you have received with your order and include it with your returned item.

For the pre order items - returns are not accepted for the items made to order. However, you may still contact us with your case and if we find your request reasonable, we may accept the return and / or exchange for pre - order items as well. We promise excellent customer service in every situation.

DHL

As your chosen carrier, DHL has included a return label with your order. Simply place this on the package including your jewelry and leave it at your nearest DHL service point. Please contact us to get a new return label if you do not have one. Returns are not for free.

DPD

As your chosen carrier, DPD has included a return label with your order. Simply place this on the package including your jewelry and request a pick-up from DPD. Returns are not for free.

Return in store in Lithuania

Please come by to our show room in Vilnius, Vilniaus st. 31, LT 01119, Lithuania, to return your order. If you want to ship the order back to us please get in contact with our customer service via hello@formesjewelry.com and we will send you a return label and instruction how to proceed.

Non-EU countries exchanges and returns

If you choose to change or return a Non-EU (European Union) order, you are responsible for covering the cost of return shipments.

Please write us and we will help you to return or change the item: hello@formesjewelry.com.

For returns or exchanges outside the EU countries, the customer is responsible for paying customs clearance fees. Customs clearance fees (when applied) will be deducted from the total amount of the refund.

FAULTY OR DAMAGED GOODS

Products are classified as faulty if they are damaged at the time of receipt or where a manufacturing fault occurs or becomes apparent within 6 months of purchase. This policy does not include damage caused by normal use over time. If you believe you have received a faulty product please contact us as soon as possible with documentation of the damage and/or fault, before sending the piece, so that the damage can be assessed.

If the complaint is approved, we will send you a similar non-faulty product upon receipt of the faulty product and the cost of return shipping will be reimbursed to you on presentation of proof of postage.

If the faulty product you returned is not in stock, you will be reimbursed the full purchase amount.

Items lost or damaged in return transit will not be compensated for.

All international orders are shipped with DDP (Delivery Duty Paid), meaning that local tax and custom duties are included in the price.

Please note: The goods must be returned in perfect condition, unused and undamaged. All labels must remain intact and attached to the product. We do not accept any returns or exchanges for products that have been made to order or customised. If you have any concerns, please contact us at hello@formesjewelry.com.