Refund policy

Exchanges

If you wish to exchange a product you can do so within 30 days of delivery. Simply write to us via e-mail hello@formesjewelry.com.

If you would like to exchange your product for a piece which costs less than the original one, we will reimburse you the difference. Your refund will be credited to the the same form of payment from where the purchase was made.

If you would like to exchange for a more expensive product we will send you a proforma invoice according to which you can pay the difference.

For the pre order items - exchanges are not accepted for the items made to order. However, you may contact us with your case and if we find your request reasonable, we may accept the return and / or exchange for pre - order items as well. We promise excellent customer service in every situation.

Returns

If you for any reason would like to return your jewelry, you can do so within 30 days of receiving your package. Simply select the reason that best fits on the Return Form you have received with your order and include it with your returned item.

For the pre order items - returns are not accepted for the items made to order. However, you may still contact us with your case and if we find your request reasonable, we may accept the return and / or exchange for pre - order items as well. We promise excellent customer service in every situation.

FEDEX

As your chosen carrier, FEDEX has included a return label with your order. Simply place this on the package including your jewelry and leave it at your nearest FEDEX service point. Please contact us to get a new return label if you do not have one. Returns are not for free.

DPD

As your chosen carrier, DPD has included a return label with your order. Simply place this on the package including your jewelry and request a pick-up from DPD. Returns are not for free.

Return in store in Lithuania

Please come by to our stockist's store The Place, Subačius st. 17, Vilnius, Lithuania, to return your order. If you want to ship the order back to us please get in contact with our customer service via hello@formesjewelry.com and we will send you a return label and instruction how to proceed.

Non-EU countries returns

If you choose to return a Non-EU (European Union) order, you are responsible for covering the cost of return shipments.

Please write us and we will help you to return the item: hello@formesjewelry.com.

For returns outside the EU countries, the customer is responsible for paying customs clearance fees. Customs clearance fees (when applied) will be deducted from the total amount of the refund.