Exchanges

If you wish to exchange a product you can do so within 30 days of delivery. Simply write to us via e-mail hello@formesjewelry.com.

If you would like to exchange your product for a piece which costs less than the original one, we will reimburse you the difference. Your refund will be credited to the the same form of payment from where the purchase was made.

If you would like to exchange for a more expensive product we will send you a proforma invoice according to which you can pay the difference.

For the pre order items - exchanges are not accepted for the items made to order. However, you may contact us with your case and if we find your request reasonable, we may accept the return and / or exchange for pre - order items as well. We promise excellent customer service in every situation.

Returns

If you for any reason would like to return your jewelry, you can do so within 30 days of receiving your package. Simply select the reason that best fits on the Return Form you have received with your order and include it with your returned item.

For the pre order items - returns are not accepted for the items made to order. However, you may still contact us with your case and if we find your request reasonable, we may accept the return and / or exchange for pre - order items as well. We promise excellent customer service in every situation.

FEDEX

As your chosen carrier, FEDEX has included a return label with your order. Simply place this on the package including your jewelry and leave it at your nearest FEDEX service point. Please contact us to get a new return label if you do not have one. Returns are not for free.

DPD

As your chosen carrier, DPD has included a return label with your order. Simply place this on the package including your jewelry and request a pick-up from DPD. Returns are not for free.

Return in store in Lithuania

Please come by to our stockist's store The Place, Subačius st. 17, Vilnius, Lithuania, to return your order. If you want to ship the order back to us please get in contact with our customer service via hello@formesjewelry.com and we will send you a return label and instruction how to proceed.

Non-EU countries returns

If you choose to return a Non-EU (European Union) order, you are responsible for covering the cost of return shipments.

Please write us and we will help you to return the item: hello@formesjewelry.com.

For returns outside the EU countries, the customer is responsible for paying customs clearance fees. Customs clearance fees (when applied) will be deducted from the total amount of the refund.

FAULTY OR DAMAGED GOODS

Products are classified as faulty if they are damaged at the time of receipt or where a manufacturing fault occurs or becomes apparent within 6 months of purchase. This policy does not include damage caused by normal use over time. If you believe you have received a faulty product please contact us as soon as possible with documentation of the damage and/or fault, before sending the piece, so that the damage can be assessed.

If the complaint is approved, we will send you a similar non-faulty product upon receipt of the faulty product and the cost of return shipping will be reimbursed to you on presentation of proof of postage.

If the faulty product you returned is not in stock, you will be reimbursed the full purchase amount.

Items lost or damaged in return transit will not be compensated for.

All international orders are shipped with DDP (Delivery Duty Paid), meaning that local tax and custom duties are included in the price.

Please note: The goods must be returned in perfect condition, unused and undamaged. All labels must remain intact and attached to the product. We do not accept any returns or exchanges for products that have been made to order or customized. If you have any concerns, please contact us at hello@formesjewelry.com.

DISCLAIMER

We cannot guarantee that this website will be free from typos, errors in specifications, prices, measurements, images or other erroneous content. We cannot guarantee that all products that appear on the site are in stock. You will be notified by email as soon as we received your order. We cannot guarantee that an image accurately reflects a product’s actual colors. Depending on your computer or monitor settings, colors may vary. We reserve the right to deny any purchases at our own discretion.

FORCE MAJEURE

Formes Fine Jewelry shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, telephone or internet services.

In asserting Force Majeure as an excuse, Formes Fine Jewelry shall have the burden of proving that reasonable steps were taken (under the circumstances) to minimize delay or damages caused by foreseeable events, that all non-excused obligations were substantially fulfilled, and that the other Party was timely notified of the likelihood or actual occurrence which would justify such an assertion, so that other prudent precautions could be contemplated.

COPYRIGHT

Copyright of all images, trademarks, logos, design and text contained within this site is owned by Formes Fine Jewelry (with the exception of material under copyright owned by Shopify). For inquiries regarding use of images or any other part of this material please send an email to hello@formesjewelry.com.